Frequently Asked Questions
Do I have to book an appointment to try on wedding dresses?
Yes, it’s better to make a bridal appointment, so our team can give you and your guest our undivided attention. If you arrive without an appointment, we will be happy to let you browse through the dresses and if we have available slot, you can try dresses on.
How many people can I bring to my appointment?
We would recommend that you bring no more than 5 people, as too many opinions can be confusing and distracting. Please bring the people in whose opinion matters the most to you.
What should I wear for my appointment?
We would recommend light or flesh coloured underwear and perhaps a strapless bra or bodyshaper and the shoes (or similar height shoes) which you would like to wear on your wedding day. Please do not wear any fake tan or body make up as it stains the gowns.
How long is my bridal appointment?
Each default appointment time slot is 1 hour when you book online.
On busy days, we book appointments approx. 1 hour 15 minutes apart. We always like to give each bride at least an hour. If there is a time slot available, we are happy to extend your appointment. Please inform our team in advance, If the appointment is for a group fitting.
Do you offer a made to measure or bespoke service?
Yes, you can request your dress made to your specific measurements. If you want, we can also customize our designs to suit what you need or create a one-off bespoke design if you have your own ideas for your dream dress.
Can I take photos?
We allow you to take photos up to 3 dress styles, please check with our team before you take any photos. No photo will be allowed with some of our latest designs, as we need protect our own design from other market competitions.
Do you offer any discounts, if I place an order at my first appointment?
Yes, we offer discount between 5%-10% on new order on full priced dresses when a nonrefundable deposit is placed at your first appointment. If you want to use any voucher or offer, please check the offer’s terms & conditions.
Is there any extra charge for alterations?
Yes, alterations are not included in the dress price. Through expert alteration, we can help our customers to create some personal details on top of original design. For customers who would like to bring in dresses from another shop to us for alternation, There is a booking fee of £25 for the appointment and the fee (£25) will be deducted from the final alteration cost.